Moodhue Support

Moodhue is a private mood journal for iPhone, made by an independent developer.

Contact

Email: moodhue@byorbit.app. I usually reply within a few days.

Common questions

Where is my data?

Only on your iPhone. There’s no account and no cloud sync, so a new phone only gets your journal from an iPhone backup or from a Moodhue backup file that you export from the app’s Settings and import on the new phone.

How do I restore my purchase?

Open the Premium screen (or Settings) and tap Restore purchases, using the same Apple Account you bought with.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings app → your name → Subscriptions → Moodhue. You can also open this from Settings → Manage subscription in the app.

Reminders aren’t arriving.

Check Settings app → Notifications → Moodhue, and make sure reminders are on in the app’s Settings. Reminders stop by themselves if you haven’t opened several of them in a row. Turn them back on in the app to restart them.

I forgot my passcode / Face ID won’t unlock.

The app lock uses your iPhone’s own Face ID and passcode. If Face ID fails, unlock with the iPhone passcode.

Is this medical advice?

No. Moodhue is a journal, not a medical service. If you’re struggling, the “Having a hard time?” screen shows your local emergency number and a link to findahelpline.com, a free directory of helplines for your country. In an emergency, call your local emergency number.

Privacy

See the Privacy Policy.